Privacy Policy

1. Introduction

At Coco Gift Shop ("we," "our," or "us"), we are committed to protecting and respecting your privacy. This policy explains how we collect, use, and safeguard the personal information you provide to us when you visit our website, purchase our products, or interact with our services in London.

2. Information We Collect

We may collect and process the following data about you:

• Identity Data: Name, username, or similar identifier.
• Contact Data: Billing address, delivery address, email address, and telephone numbers.
• Financial Data: Payments are processed via secure gateways (Stripe/PayPal); we do not store your full credit card details.
• Transaction Data: Details about payments to and from you and other details of products you have purchased from us.
• Technical Data: IP address, login data, browser type and version, time zone setting, and location.

3. How We Use Your Information

We use your data to:

• Process and deliver your orders, including personalised embroidery services.
• Manage your account and relationship with us.
• Send you marketing communications (where you have opted in).
• Improve our website, products, and services.

4. Personalisation Data

Given the nature of our business, we collect names, pet portraits, and other custom information for embroidery purposes. This data is used strictly for fulfilling your order and is stored securely within our local production system for as long as necessary to complete the hand-finishing process.

5. Data Sharing

We do not sell your personal data. We share your information only with trusted third parties necessary for fulfillment, such as delivery couriers and payment processors.

6. Your Legal Rights

Under UK GDPR, you have the right to access, correct, or erase your personal data. If you wish to exercise any of these rights, please contact us at contact@cocogiftshop.com.

Last updated: March 2026