Privacy Policy

1. Introduction

At Coco Gift Shop ("we," "our," or "us"), we are committed to protecting and respecting your privacy. This policy explains how we collect, use, and safeguard the personal information you provide to us when you visit our website, purchase our products, or interact with our services in London.

2. Information We Collect

We may collect and process the following data about you:

• Identity Data: Name, username, or similar identifier.
• Contact Data: Billing address, delivery address, email address, and telephone numbers.
• Financial Data: Payments are processed via secure gateways (Stripe/PayPal); we do not store your credit card details.
• Transaction Data: Details about payments to and from you, alongside details of the products you have purchased from us.
• Marketing Preferences: Your newsletter opt-in status and the date, source, and wording version of your consent.
• Technical Data: IP address, login data, browser type and version, time zone setting, and location.

3. How We Use Your Information

We use your data to:

• Process and deliver your orders, including our personalised embroidery services.
• Manage your account and your customer relationship with us.
• Send occasional news about products, collections, and offers only where you have actively opted in. You can unsubscribe at any time using the link in a marketing email.
• Improve our website, products, and services.

4. Personalisation Data

Given the bespoke nature of our business, we collect names, pet portraits, and other customisable information for embroidery purposes. This data is used strictly for fulfilling your order. It is stored securely within our local production system only for as long as necessary to complete the hand-finishing process.

5. Data Sharing

We do not sell your personal data. We share your information only with trusted service providers necessary to operate our services, such as delivery couriers, payment processors, and Resend, which stores opted-in newsletter contacts and delivers our marketing emails on our behalf.

6. Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience. This includes essential cookies that allow the website to function (such as remembering items placed in your shopping basket) and analytical cookies to help us understand how visitors interact with our shop. You can choose to set your browser to refuse cookies, but please note that some parts of our website may not function properly as a result.

7. Your Legal Rights

Under UK GDPR, you have the right to access, correct, or erase your personal data. If you wish to exercise any of these rights, please contact us at contact@cocogiftshop.com.

Last updated: March 2026